For Chairs Purchased Through Our Website

At Greener Postures, we’re proud to provide high-quality, refurbished office chairs to customers throughout Toronto and the Greater Toronto Area (GTA). While we hope every customer loves their chair, we understand that sometimes things change. That’s why we offer a 7-day money-back guarantee on all chairs purchased through our website.

All chairs purchased through our website qualify for our Rapid Exchange program. You have 30 days to swap your chair, no questions asked. If you find another chair (available and in stock) that you’d prefer, submit a request via our Contact Page. We’ll arrange a rapid exchange and charge or credit any price difference to your original payment method. Additional delivery fees may apply.

• Return requests must be submitted within 7 days of the chair being delivered or picked up.
• Exchanges requests must be submitted within 30 days of delivery or pickup.
  
• All returned or exchanged chairs must be returned in the same condition as received, without additional wear or damage. Where product is returned with additional wear and/or damage, an additional inspection, part replacement, and labour fee may be charged
  
• For returns: Once a return request is acknowledged and approved, you will have 7 additional days to return the chair to us. If pickup is required for a return, the original delivery fee will be charged again. Customers are welcome to drop off returns at designated locations in North York or Markham.
  
• All requests must be submitted through our Contact Page.
• Delivery fees and transaction fees (2.9% of purchase price + $0.30 per transaction for Credit Card payments) are non-refundable. 
   

Customers are responsible for returning the chair to one of our three GTA locations:
    📍 North York
    📍 Markham

Drop-off times must be scheduled in advance and coordinated with our team. This is the preferred return method, allowing us to keep our prices competitive and turnaround efficient.

1. Submit your return request within 7 days of receiving your chair via our Contact Page
    
2. We will review your request and respond within 24–48 hours
    
3. Once approved, you’ll have 7 days to complete your return by drop-off
    

In some cases, we may be able to arrange a return pickup depending on your location within the GTA. Please note:

• A return shipping fee will be required in advance
   
• Pickup availability is based on location and scheduling capacity
   

If you’d like to explore this option, please let us know when submitting your return request.