Greener Postures – Returns & Refund Policy

For Chairs Purchased Through Our Website

At Greener Postures, we’re proud to provide high-quality, refurbished office chairs to customers throughout Toronto and the Greater Toronto Area (GTA). While we hope every customer loves their chair, we understand that sometimes things change. That’s why we offer a 7-day money-back guarantee on all chairs purchased through our website.

Return Eligibility & Conditions

Return requests must be submitted within 7 days of the chair being delivered or picked up.
Chairs must be returned in the same condition as received, without additional wear or damage.
After your return request is acknowledged and approved, you will have 7 additional days to return the chair to us.
Return requests must be submitted through our Contact Page.

Return Process – Customer Drop-Off

Customers are responsible for returning the chair to one of our two GTA locations:
📍 North York
📍 Markham

Drop-off times must be scheduled in advance and coordinated with our team. This is the preferred return method, allowing us to keep our prices competitive and turnaround efficient.

How to Start a Return

Submit your return request within 7 days of receiving your chair via our Contact Page
We will review your request and respond within 24–48 hours
Once approved, you’ll have 7 days to complete your return by drop-off

Need Help with the Return?

In some cases, we may be able to arrange a return pickup depending on your location within the GTA. Please note:

A return shipping fee will be required in advance
Pickup availability is based on location and scheduling capacity

If you’d like to explore this option, please let us know when submitting your return request.

Terms and Conditions

Welcome to Greener Postures. By accessing or using our website, purchasing products, or engaging with us in any way, you agree to the following Terms and Conditions. Please read them carefully.

1. Company Overview

Greener Postures is a Canadian business specializing in the sale of refurbished and pre-owned office chairs in Toronto and the Greater Toronto Area (GTA). We provide high-quality seating solutions from premium brands such as Herman Miller, Steelcase, and Haworth.

2. Eligibility to Purchase

By purchasing from Greener Postures, you confirm that you are at least 18 years of age and legally eligible to enter into a binding agreement.

3. Product Condition

All chairs sold by Greener Postures are refurbished or pre-owned unless otherwise stated. While we strive to restore all products to excellent working condition, cosmetic imperfections will be present. These are detailed in our chair grading policy.

We do not guarantee that all parts are original OEM unless specified. We reserve the right to use high-quality aftermarket or compatible replacement parts during the refurbishment process.

4. Pricing & Payment

All prices are listed in Canadian dollars (CAD) and are subject to applicable taxes. We reserve the right to change pricing at any time without notice. Payment is due in full at the time of purchase unless otherwise agreed upon in writing.

5. Local Sales & Delivery

Greener Postures currently only serves customers in Toronto and the GTA. Delivery is available within this region and is subject to delivery fees as outlined during the checkout process or quoted by our team.

6. Returns & Refunds

We offer a 7-day money-back guarantee on all chairs, subject to the conditions listed in our Returns & Refund Policy. Delivery fees are non-refundable. If pickup is required for a return, the original delivery fee will be charged again. Customers are welcome to drop off returns at designated locations in North York or Markham.

7. Product Warranty

Select chairs sold by Greener Postures include a limited one-year warranty, as outlined on our website. This warranty applies to functional components such as tilt and recline mechanisms, gas lift cylinders, and adjustable arm components.

The warranty does not cover normal wear and tear (including but not limited to fabric pilling, mesh fraying, or cushion compression), cosmetic imperfections such as minor scuffs or surface marks, or damage resulting from misuse, improper handling, unauthorized modifications, or unapproved repairs.

In the event of a warranty claim, the customer must follow instructions within our return and refund policy. Greener Postures reserves the right to update or revise warranty terms at any time without notice.

8. Limitation of Liability

To the fullest extent permitted by law, Greener Postures shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of or inability to use our products or website.

9. Intellectual Property

All content on the Greener Postures website, including text, images, logos, and branding, is the property of Greener Postures and may not be reproduced, distributed, or used without our prior written permission.

10. Privacy Policy

Use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Governing Law

These Terms & Conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada. Any disputes shall be resolved in the courts located in Toronto, Ontario.

12. Changes to These Terms

Greener Postures reserves the right to modify these Terms and Conditions at any time. Updated versions will be posted on our website with the effective date noted.